Service & Support

FREQUENTLY ASKED QUESTIONS

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FAQ's

What is considered non-warranty work?

Examples of Issues not Covered by Equipment Warranty: Debris or water in gas. Improper setup of mower. Operator abuse or neglect. Service pickup and/or … Read More


What do I do if the parking brake will not engage?

The clutch may need adjustment. For instructions on how to adjust the clutch, please see your Operator's Manual. Please read and abide by any applicable Safety … Read More


What is the proper throttle setting when the mower is performing work?

Air-cooled lawn mower engines are designed to be the most efficient when operated at full throttle. When operated for extended periods at low throttle, the engine may not receive enough air … Read More


What is the purpose of the large rear wheels on a walk mower?

Generally, these larger diameter rear-wheels provide additional maneuverability when mowing lawns that are hilly, bumpy, and uneven. Please read and abide by any … Read More


What is the purpose of snow blower shear bolts?

Shear bolts serve two purposes: One is to fasten the auger to the auger gearbox shafts. The other purpose is to prevent damage to the auger and/or gearbox in the event the … Read More


What are some general troubleshooting tips for my riding mower?

General NOTE: Before attempting any of the following repairs, shut off engine, and disconnect spark plug. Complaint Possible Cause Correction The engine stops … Read More


How are the wheels on my riding lawn mower/tractor removed?

Note: This is a general procedure for the removal/installation of riding lawnmower wheels. Ensure the mower is elevated properly on blocks and adequately … Read More


What is the ground speed of a self-propelled mower?

Ground speed can vary from model to model. It can also vary due to other determining factors such as terrain, engine rpm, and belt wear. On most single-speed models, at full … Read More


Where is the belt located on self-propelled mowers?

On front drive models, the belt runs from the engine to the front of the mower, routing to either a pulley on a transmission or an idler pulley on a bracket assembly. In most cases, the … Read More


What are some common problems/solutions to shifting?

The 'shift-on-go' does not shift properly or jumps out of gear? Have a Murray Service Dealer adjust shift gate to Murray specifications or see your Owner's Manual. Extreme … Read More

Machine Name= BRIGG-CW-WEB03