Service & Support



Where can replacement parts for my equipment be purchased?

Murray replacement parts can be obtained through your local Authorized Murray Dealer. For assistance in determining your part number, please contact your local dealer or your … Read More

How can an operator's manual for my Murray product be obtained?

Operator's Manuals for most of our recent products are available for download. For literature regarding Murray products, please visit the Murray Operator's Manual Search … Read More

How do I obtain a safety data sheet?

To obtain a safety data sheet of a product, fill out our Contact Us form. Please provide details on what product the request concerns in the "Questions/Comments" field. Our support team works to … Read More

What are some things to consider when shopping for a snowthrower?

How Much Snow Do You Get? Dual stage snowthrowers, which feature powerful engines and maximum clearing widths, are recommended for heavy snowfall areas that typically get up to … Read More

How far should snow be thrown when it is discharged from a Murray snow blower?

Generally, snow should be blown anywhere from 10-25 feet. Dry, powdery snow will be blown further than wet, heavy snow. Please read and abide by any applicable Safety … Read More

Why won't my engine start?

Here are some steps to follow when your engine will not start: Is there enough fresh gasoline? Remember...your unit uses UNLEADED fuel only. Is the fuel valve on? Be … Read More

What is the recommended gas/oil mix ratio for these 2-cycle engines?

Murray recommends a 50:1 mix for its single-stage snow blowers. Some units may vary slightly. Always refer to the Owner's Manual for proper fueling information. … Read More

How do I identify a B&S engine?

The Model, Type, and Code numbers, stamped directly into the engine, are used to identify our engines. Engines used in lawnmower applications usually have these numbers stamped directly into … Read More

What are some examples of what is not covered in the Murray Warranty?

The following are some examples of what is not covered by warranty: Routine adjustments Routine maintenance Damage from improper setup Misuse, abuse, … Read More

My dual-stage snow blower is difficult to maneuver the unit around corners. Is there a way to make it easier to maneuver?

The unit is setup as a 2-wheel drive from the factory. On the left wheel is a click pin that retains the wheel to the axle. This pin can be removed and inserted into the hole in the … Read More