Service and Support

FREQUENTLY ASKED QUESTIONS

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Where can replacement parts for my equipment be purchased?

Certain Murray parts can now be ordered online through the Repair Parts & Maintenance Products section of the Briggs & Stratton website. At this time, orders can only be accepted from … Read More


How can an Operator's Manual or Parts List for my Murray product be obtained?

Please Note: If you already have part numbers and are looking for information on how to order/obtain parts, please visit our Murray Replacement Parts FAQ. Operator's Manuals for most of … Read More


What are some things consider when shopping for a riding lawn mower?

What size cutting deck do I need? The width of cutting deck needed is determined in part by the size of your lawn. 38” or 40” Cutting Decks Ideal for ½-acre to 1-acre … Read More


What should be considered when shopping for a walk-behind lawn mower?

What engine type do I need? It is important to buy an engine to meet your lawn mowing needs. Most walk-behind engines have simple, single cylinder gasoline engines that are reliable … Read More


How can I prevent the chute from clogging up with grass or other bagging problems?

To help prevent this problem: Grass that is being cut must be dry Engine throttle control should be in fast position, with slow ground … Read More


Why is it necessary to clean underneath the deck?

Grass build-up underneath the mower deck reduces the performance of the mower. Cleaning the deck will enable the mower to bag, mulch, or free-discharge with greater efficiency. … Read More


What does the term 3-N-1 mower mean?

The term "3-N-1" refers to the ability of the mower to cut and process grass in three different ways: Freely discharge grass through the opening in the deck. Mulch the … Read More


Why won't my engine start?

Here are some steps to follow when your engine will not start: Is there enough fresh gasoline? Remember...your unit uses UNLEADED fuel only. Is the fuel valve on? Be … Read More


How do I identify a B&S engine?

The Model, Type, and Code numbers, stamped directly into the engine, are used to identify our engines. Engines used in lawnmower applications usually have these numbers stamped directly into … Read More


What are some examples of what is not covered in the Murray Warranty?

The following are some examples of what is not covered by warranty: Routine adjustments Routine maintenance Damage from improper setup Misuse, abuse, … Read More